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Privacy Policy

Privacy Policy

The privacy and security of your information is important to us. This statement explains who we
are, the types of information we hold, how we use it, who we share it with and how long we keep
it for. It also informs you of certain rights you have regarding your personal information under
current data protection law and is based on guidance from the Information Commissioner’s Office.
You can find out more about the ICO here:

Data Processor
Delta Coaches Ltd is registered as Data Processor with the Information Commissioner’s Office in
respect of the products and services we provide to you. You can contact us for general data
protection queries by email on: or in writing to: The Data Protection
Officer, Portrack Grange Road, Portrack, Stockton on Tees, TS18 2PH. Please advise us of as much
detail as possible to comply with your request.

What information do we process?
We only process Personal Data on behalf of Data Controllers and only do so in accordance with the
requirements of the Data Controller.
We are required to process personal information which may include your name, telephone
number, email address, postal address, additional details of risks related to your enquiry or

How do we use your personal information?
We will use your personal information to

  • State reasons for processing data i.e.
  • Assess and provide the products or services that you have requested
  • Communicate with you

We shall not utilise this information to contact you for any other reason that is not related to the

Securing your personal information

We follow strict security procedures in the storage and processing of your personal information in
line with industry practices, including storage in electronic and paper formats.
We store all the information that you provide to us, including information provided via forms you
may complete on our websites, and information which we may collect from your browsing (such
as clicks and page views on our websites).

Any new information you provide to your Data Controller will be updated by us when we are
requested to do so by them.

When do we share your information?
We shall not share your information with any third party without your express permission and will
only share your information with anyone you have authorised to deal with us on your behalf.
However, we may be obliged by law to pass on your information to the police or other law
enforcement body, or statutory or regulatory authority.

How long do we keep your information for?
We will not keep your personal information longer than is necessary for the purpose for which it
was provided unless we are required by law or have other legitimate reasons to keep it for longer.
In most cases, we will delete any data that is retained by the Data Controller who provided it to us
for processing.

Your rights
Under data protection law you have the right to change or withdraw your consent and to request
details of any personal data that we hold about you.
Where we have no legitimate reason to continue to hold your information, you have the right to
be forgotten.

If you wish to inform us of changes in consent for marketing please contact us at the address or
telephone number indicated in any recent correspondence or emails you have received from us.
Further details of your rights can be obtained by visiting the ICO website at